Author Archives: Tiffany Wronski

Housing Navigator

The Housing Navigator will be responsible for planning, administration and management of the housing services program for the Tustin Temporary Emergency Shelter (TTES). The main purpose of the Housing Navigator is to work closely with TTES Manager, Lead Care Coordinator, and the County of Orange housing resources department to develop individualized housing plans for TTES guests who are in desire of permanent housing.  The TTES guest will receive services form this position once they have been assessed by the TTES care coordination team and show desire to move into permanent housing. The Housing Navigator will also work with local property managers, landlords, and owners to find new partnership opportunities for homeless guests who have housing vouchers or the income to sustain rent in their own residence. This position will work as part of a larger team within the appropriate housing groups and organizations, city and county governments to accomplish successful planning and placements.


Job Duties:

  • Outreach to and build rapport with local realtors, landlords, housing developers, and other service providers to identify new and existing housing opportunities
  • Work with Care Coordinator staff to develop individualized housing plans, and assist homeless guests with assessing resources and making referrals; continue to engage with shelter guests until permanent housing is
  • Identify appropriate permanent housing options for guests, such as subsidized housing, Section 8, Rapid Re-housing, as well as other nontraditional housing
  • Assist guests with housing applications, complete supportive and subsidized housing paperwork,  survey rental market for affordable housing options, and advocate for guests with prospective
  • Work with Care Coordinator staff to assist in obtaining housing readiness documentation such as ID, social  security card and income verification and provide transportation to appointments as
  • Provide support for people as they transition from homelessness to
  • Collaborate with TTES Manager and Lead Care Coordinator to maintain consistent, positive relationships with landlords who have housed previous guests involved in
  • Maintain complete guest records in Mission Tracker (guest database system) as well as in appropriate external data management information systems (e.g. HMIS), and other reports as directed.
  • Establish and maintain positive, productive working relationships with mental health programs, shelter programs, medical care programs, law enforcement, local officials, and providers of services and resources to homeless guests.
  • Attend team meetings, case conferences, training workshops and community meetings as
  • Facilitate and engage in local landlord outreach activities involving partners within the homeless housing community.
  • Maintain commitment to program-specific requirements identified in TTES Housing Policies and procedures as well as any “Housing Navigation Scope of Required Services,” required by the City of Tustin
  • Complete special projects as requested by TTES Manager or other senior staff members

Minimum Qualifications:

  • Education: Bachelor’s Degree in a related field (social or human services, property management, real estate, ) or a combination of more related work experience with education to make equivalent.
  • Work Experience: 3-5 years of hands on successful Housing Navigation services planning, implementing and placement for related organization or company in a related field. 1-2 years of successful experience managing or supervising a small staff. 
  • Knowledge of homeless resources to assist in housing and other related issues.
  • Exhibits dedication to the mission and goals of Tustin Temporary Emergency Shelter organization.
  • Works effectively with people of varying racial, ethnic, cultural, educational and socio-economic
  • Ability to build trust and rapport with both property managers/landlords and homeless neighbors
  • Has basic understanding of severe mental health, physical health, and substance abuse issues and
  • Listens with sensitivity to other people’s feelings, needs, and point of view; demonstrates tact and courtesy in expressing opinions or ideas, and recognizing opportunities to enhance community
  • Is proficient with computers and related technology; must maintain data tracking systems, including case notes.
  • Maintains a non-judgmental attitude and a display of unconditional positive regard, is caring and
  • Displays appropriate, professional, healthy boundaries and exercises mature judgment and understanding of safety
  • Completes tasks in a timely and efficient manner, utilizing good organizational Has the ability to manage multiple cases efficiently and effectively.
  • Adapts well to changing priorities and challenging
  • Effectively works within a team and successfully motivates others.
  • Maintains personal and professional integrity, and handles confidential information with
  • Desires to grow in knowledge of homeless services and
  • Possesses a valid California driver’s license, proof of insurance, and a clean driving
  • Speaks conversational (Preferred)
  • Proficient with Microsoft Office Suite (Excel, Word, etc.); Excellent database skills
  • Ability to establish and maintain successful and effective relationships with Temporary Shelter guests. Includes ability to successfully work collaboratively and or independently.
  • Ability to follow policies and organize work to Temporary Shelter policies, procedures and best practices which include any related federal, state, or local agency requirement.
  • Current Driver’s License with less than 2 points on Driving Record (MVR) for organization insurance coverage of organization vehicles.